This book examines the powerful role of Artificial Intelligence (AI), robotics, and emerging innovations in reshaping hospitality and tourism into smarter, more efficient, and highly personalized industries. It highlights how technologies such as AI-driven analytics, service robots, virtual assistants, and smart systems are enhancing guest experiences, streamlining operations, and enabling real-time decision-making. These advancements allow businesses to offer hyper-personalized services, contactless interactions, and improved efficiency, which are becoming essential in modern tourism.

Dr. Chandana Paul PhD in Hospitality from Amity University Jaipur , a post graduate in Tourism and Hospitality Management from Madurai Kamraj university and completed hotel management from IHM Bhopal (National Council of Hotel Management & Catering Technology). She holds more than 13 years of diversified experience in hotel industry and Academics. She has a rich industry background working with The Oberoi Rajvilas, The Orchid Mumbai and International exposure with The Kabira country club, Kampala, East Africa. While working with industry she has handled Housekeeping operations, budgets and revised SOPs. She is also an Empaneled Faculty of Tata Institute of Social sciences Mumbai.

Dr. Saurav Chhabra an Alumnus of IHM Gwalior, Self-directed and motivated hospitality professional turned educator, Dr. Saurav has done his Master’s in Business Administration in Hospitality Management from Kurukshetra University and Ph.D. in hospitality from G.D Goenka University. His doctoral research is on Qualitative aspects of Meals served at hospitals. He has over 16 years of rich experience in Industry and Academia and specializes in International Cuisines & Regional French cuisine. As a contributor to the Academia, Dr. Saurav has published research papers in reputed UGC approved Journals and presented papers in various international conferences and has also undergone a scholarship programme by American Hospitality Academy. His research interests are in the domain of food & Wine pairing, Gastronomic tourism & food styling.

Mr. Saif Anjum, holds a First Class degree in postgraduation in Hotel Management, first class in Post Graduate diploma in business administration from SCDL, Pune and graduate in Hotel Management from Acharya Institute of management & Sciences, Bangalore under Bangalore University, Karnataka. Mr. Saif has gained 17 years experience in Industry & in Academics. He worked as a HOD of Cordia Institute of Hotel Management at sanghol, Punjab. He has contributed in publishing research papers & Patents.